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Privacy Policy   

Last Updated: 3/20/2006

Your Privacy Is Not for Sale
Simply put, we do not and will not sell your personal information to anyone, for any reason, at any time.

WIRECRACKER.com is committed to protecting your privacy and providing a secure shopping environment. We use the personal information you supply to process your order and make your shopping experience more enjoyable. By using the latest in secure transaction technologies and practicing a strict privacy policy, WIRECRACKER.com strives to protect your personal information. Read on for details.

WIRECRACKER.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site http://www.WIRECRACKER.com. Because we want to demonstrate our commitment to our users?privacy, we have agreed to disclose our privacy practices and have them reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact us by e-mail. If you do not receive acknowledgment of your inquiry or it is not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process www.truste.org/consumers/watchdog_complaint.php. TRUSTe will serve as a liaison with the Web site to resolve users concerns.

• What kind of information do we collect?
We collect information at several stages during your interaction with WIRECRACKER.com. When you first enter our site, we note your IP address in connection to your shopping cart and to help with administrating the site. As you browse the site, we record your zipcode via a cookie so we can serve more location specific information on your next visit. When you buy a product, you give us contact and shipping information (like your name, address, phone number, e-mail address, etc.) and credit information like Social Security number, date of birth, credit card and driver's license identification. We use this information to process and fulfill your order and to protect you from false purchases made in your name.

• What if I am reluctant to provide information online?
Not a problem, you may contact Customer Service and give them your information through fax or via the telephone. If you elect not to provide the information necessary for a service contract, you may choose to acquire a pre-paid service agreement.

• What do you do with the information?
Your contact and shipping information is given to the carriers, the manufacturer making the product you purchase, and Federal Express or UPS. We also work with service providers who provide services, including but not limited to web hosting, order processing and fulfillment, credit card clearance, data analysis, e-mailing and other services of an administrative nature. Your contact information is shared with such third parties exclusively for the purposes of providing such services. We require service providers to agree to use our customer data strictly for the purposes described above and to not use it for their own marketing purposes; however, we cannot be responsible for the privacy policies or practices of such third parties.

WIRECRACKER.com uses your information to follow-up on your order and, if you subscribe to our email, to send you updated information on our company, products and services. Your service provider and manufacturer may also send you similar information.

If you prefer not to receive correspondence from WIRECRACKER.com, you may contact Customer care with your request.

If you have placed an order with us we retain your order information for a minimum of one year. If you wish to change any of that information or request us to delete it, you may contact Customer Service by email with your request. It may be necessary for us to retain your customer information for several months for chargeback purposes, should you cancel phone service with a carrier, but in any case we are able to, we will happily update or remove your data from our systems.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Web site, or as required by law.

WIRECRACKER.com User Submitted Reviews: We discourage you from entering any personal information and please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion lists, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. It is not required for you to submit personally identifiable information to enable you to submit a review.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users?personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.

Why shopping with WIRECRACKER.com is safe.

WIRECRACKER.com has implemented multiple levels of web site security to ensure a safe online shopping environment. We use a secure server, have received SSL secure server certification, practice credit card encryption, do not store Credit card verification numbers and have our site scanned monthly by an external source.

• Secure Web Server
In keeping with the highest standards of safety, WIRECRACKER.com’s secure server protects web pages that request or display a customer's personal information.

• SSL Secure Server Digicert Certificate
LetTalk.com has received a Secure Server Certificate issued by Digicert ensuring that a user's order will be completely private and secure.

• Encryption
WIRECRACKER.com customer credit card information is processed using the highest bit encryption available.

• CVN Not Stored
WIRECRACKER.com is contributing to preserving a safe environment for online credit card use by never storing the CVN numbers printed on credit cards.

• Certified & Scanned by Ambiron
LetTalk.com has received certification issued by Ambiron that states that the WIRECRACKER.com site is safe for online shoppers. Ambiron performs scheduled scanning every month to ensure that the WIRECRACKER.com site remains a safe shopping environment.

In addition to technical security, we do not share data with other organizations.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, WIRECRACKER.com will cover the entire liability for you, up to the full $50.00. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at WIRECRACKER.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

For more detailed information about our security measures, contact customer service.


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